Faqs

A: Our store strives to offer a wide range of dresses at reasonable and affordable prices. Our aim is to ensure that every girl can find her flattering style for any event. If you're interested in placing a bulk order, we are more than happy to discuss special deals based on the quantity and amount of dresses you'd like to purchase. For more information on available discounts, feel free to contact our online assistant or email us. We're here to assist you in making your event truly memorable and stylish.

A: To ensure order accuracy, we'll send a confirmation email for review. You can communicate any changes within the specified time. Orders are processed after confirmation or within 6 hours. Changes after processing may not be possible due to schedule and material constraints. Your satisfaction is our priority, and we're here to assist you throughout the process. Thank you for understanding.

A: After placing your order, log in to My Account to check its status. You'll find updates on processing, shipping, and delivery. For any questions, contact us via email or online chat. We're here to provide excellent service.

A: We offer safe and convenient shopping with popular payment options like PayPal, Credit Cards, and Debit Cards. If your payment is declined, it could be due to bank restrictions or other factors that take effect, such as cards used in another place, frequently used recently, etc. Try using another card or contact your bank to lift that restriction and order again.

A: Ensuring the security of our customers' information is of utmost importance to us. We have undergone verification by International Bank Validation System and Paypal, and we strictly adhere to their terms and policies. Rest assured, your shopping experience here is safeguarded and you can shop with confidence knowing that your information is protected.

A: We accept a wide range of credit and debit cards for payment, including Visa, MasterCard, apple pay, and more. Making payments is convenient and hassle-free on our platform.

A: You can modify the shipping address before the order enters the delivery stage. Depending on the destination and local policies, there might be additional shipping costs and customs duties. Feel free to check with our online assistant or your local department for more information.

A: We promise safe and efficient door-to-door delivery for every order. Typically, it takes about 5 to 7 days from dispatch to reach your house. However, please understand that factors like holidays, adverse weather conditions, or other unforeseen events may affect the delivery schedule and the estimated arrival date.

A: If the initial delivery attempt fails, you can find the contact information of your local express service in the delivery failed email we send you. You can arrange for another delivery on a more convenient day. Please note that if you miss multiple delivery attempts, there may be an additional charge for re-delivery. Additionally, parcels that are returned to us or destroyed by the express service due to prolonged non-response from customers cannot be considered our responsibility.

A: Our products support global shipping. Whether you are in the United States or any other country around the world, we can accurately deliver goods to your home.

A: Yes, you can return the dress and receive a refund if there is any issue with the dress you received.

A: Upon receiving the returned dress, we will process the refund. Typically, you can expect to receive the refund within 2-5 days.

A: Please contact our service team to obtain a return information before sending back the items. please return the dress to the following address: 4860 W Desert Inn Rd Las vegas NV 89102.

A: Absolutely! We offer dresses and gowns in every size and color listed on our website, including personalized sizes. Our experienced salon tailors can handle large quantities for your big party, so there's no need to worry about stock availability.

A: yes, if you are a local customer. If are not a local customer unfortunately  NO

A: Since many special orders are hand-made, slight deviations in colors and details are unavoidable. However, we have a solution. To ensure a perfect match, please provide pictures and the code on the label of the dresses you received, so we can accurately replicate your previous order.

A: We understand the importance of a perfectly fitted dress. To ensure a great fit, please select your size according to the size chart or provide us with your exact measurements when placing your order. Colors may appear slightly different due to monitor settings, photography lighting, and surroundings.

A: We provide a size chart and a "How to Measure" guide on each product page. Alternatively, you can check out our size guide for detailed instructions on measuring yourself. Please take your time to measure accurately, as this will ensure that the products you receive fit your body perfectly.

A: To reset your password, follow the "Forgotten Password" instructions. For security reasons, we cannot email your password directly. Instead, you will receive a reset link via email. Click on the link to reset your password. If you don't receive the email, please contact us, and our technology department will manually reset it for you.

A: You can place an order as a guest, but having an account offers added benefits. It makes order tracking, saving frequent addresses, and submitting tickets easier. Creating an account only takes a minute, so feel free to sign up.

A: To ensure the security of your account, you cannot directly change the registered email address. However, you can inform us of the new email address you want to use, and we will update it for you in our records and order status.

A: In your account, you can check your order status under "My Order." If you have any inquiries about your order after receiving it, you can submit a ticket, and our service team will respond within 24 hours.